Information on shipments
Sending Policy - WellFitStore
Welcome to our posting policy! We are happy to offer you a fast and safe shipping service. Below you will find all the information relating to shipping methods, delivery times and associated costs.
1. Shipping Times
Orders are processed by our warehouse on weekdays (Monday to Friday, excluding public holidays). Orders placed on weekends or public holidays will be processed on the next working day.
- Standard Shipping: Orders shipped with our standard service are delivered within 3-7 working days from the shipping date, depending on the destination.
- Express Shipping: If you choose express shipping, your order will be delivered within 1-3 working days from the shipping date.
2. Shipping Costs
Shipping costs vary depending on the destination and the type of shipping chosen. The exact costs will be shown to you during checkout, before completing your order. If your order exceeds a certain amount (for example, €50), shipping may be free. Check the specific conditions in the section Shipping of the site.
3. Shipping Methods
When purchasing, we offer different shipping methods depending on your location:
- Standard Shipping: We use reliable couriers such as [GLS], which offer a safe and traceable service.
- Express Shipping: You can choose to receive your order via [GLS] for faster delivery.
4. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with the package tracking number. You can use this number to track the status of your shipment directly on the courier's website.
5. Shipping Address
It is essential that you provide a correct and complete shipping address. If there is an error in the shipping address provided, we cannot be responsible for delays or loss of the package. We recommend that you carefully check the address before completing the purchase.
6. International Shipping
At the moment, WellFitStore offers international shipping. Shipping times and costs may vary depending on the country of destination. Additionally, customs duties and taxes may apply to international orders and are the responsibility of the customer.
7. Delays in Shipping
While we strive to ensure prompt shipping, delays may occur due to unforeseen circumstances, such as inclement weather, holidays, or carrier delays. We cannot be held responsible for these delays, but we will do our best to keep you informed and resolve any problems as soon as possible.
8. Problems with Shipping
If your order does not arrive on time or if you are having problems with shipping, please contact our customer service team at [info@wellfitstore.com]. We will assist you in tracking your order and resolving any issues.
9. Delivery
Upon delivery, we invite you to check the integrity of the package. If the package is damaged or appears to have been tampered with, we ask you to report it immediately to the courier and contact us to start the complaint procedure.
10. Wrong Delivery Address
If a package is returned due to an incorrect or incomplete delivery address, you will be charged an additional cost for reshipping. Please make sure your shipping address is correct when purchasing.
11. Free Shipping Policy
For orders over [39,00€], shipping is free. Check the conditions on the checkout page to make sure you benefit from this offer.